- The AIAM designation is conferred upon candidates who complete all 12 topic areas (13 individual webinars) and successfully pass an open-book exam with a minimum 70% score.
- Classes are offered in a convenient webinar format and cover such topics as customer service skills, negotiation skills, leadership, the psychology of customer relationships, conflict resolution, telephone skills, stress management, workflow habits, ethics, and more. Each video on demand class is self-contained and may be taken in any order. Once the Designation package is purchased, the individual sessions must be completed in 60 days and once the exam is started you must complete it within 30 days.
- You must complete all 12 topic areas (13 individual webinars) and then successfully complete (70% passing score required) the test at the end of the sessions. Once you have completed all 13 sessions you will guided on how to access the test. Your state association will confer your Designation completion!
- After purchase, all classes and the exam must be completed within 60 days.
The AIAM Designation is designed for account managers/executives, customer service representatives and office staff, and is a comprehensive program with the end goals of increasing retention levels and decreasing E&O exposures of your agency. PLEASE NOTE - NO UPDATES ARE REQUIRED TO MAINTAIN THIS VALUABLE DESIGNATION!!