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CIC Agency Management - Online Course

This course is being offered online in the traditional CIC Institute format - two consecutive 8-hour days of class. Topics Covered: Strategic Planning, Talent Acquisition and Development, Client Retention and Acquisition, Technology Utilization, Ethical Responsibility

Please note that our cancellation policy has recently changed. Please view the current policy by clicking the "cancellation policy" link below before proceeding with your registration.

CE fees for all states are included in the registration fee. 

IMPORTANTPlease note that this is an online course that will be conducted via webinar over the course of two full days. There will be 10 minute breaks each hour and a scheduled lunch break. Attendance is tracked hourly through random polling. You will be emailed information separately on how to access the course, what to expect, course materials, attendance requirements, and exam instructions. Expect to receive this information 7-10 days prior to the course.

This course will run as follows:

May 19 from 8 am - 5:15 pm

May 20 from 8 am - 5 pm

Exam information/review will be provided at the end of both days for those taking the exam.

The exam will be available online Monday at 12:01 am (central standard time) through Thursday at 11:59 pm (central standard time) the week following the course. 

For questions about the CIC program, call (800) 438-4424.

5/19/2021 8:00 AM - 5/20/2021 5:00 PM
Eastern Daylight Time


Wednesday, 19 May 2021

Instructor: Ms. Rebecca Lathrop, CIC, CPIA
8:00 AM - 12:15 PM
8:00 AM
12:15 PM - 1:15 PM
12:15 PM
Instructor: Ms. Rebecca Lathrop, CIC, CPIA
1:15 PM - 5:15 PM
1:15 PM

Thursday, 20 May 2021

Instructor: Mr. William C. Toll
8:00 AM - 10:00 AM
8:00 AM
Instructor: Mr. William C. Toll
10:00 AM - 12:00 PM
10:00 AM
12:00 PM - 1:00 PM
12:00 PM
Instructor: Mr. William C. Toll
1:00 PM - 2:00 PM
1:00 PM
Instructor: Mr. William C. Toll
2:00 PM - 5:00 PM
2:00 PM

Registration Instructions

Click here to view instructions for how to register online. However, if you want to register and pay by check, please use this document

Big I Indiana Cancellation Policies & Event Disclaimers

Click here to view cancellation policies and disclaimers for Big I Indiana classes and events.

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