Farm/Personal Lines Customer Service Representative

Tanner & Servies Insurance 
1755 Lafayette Rd., Post Office Box 864, Crawfordsville, Indiana 47933
Phone/Local (765) 362-5334   Toll Free (800)241-4110
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  • Answer the phones on a rotation with other front line employees.
  • Transfer phone calls and give messages to appropriate contacts within the office.
  • Learn our contracted insurance companies computer systems and how to quote home, auto, farm, business insurance.
  • Make changes to clients current policies
  • Review current policies at renewal with agents
  • Mail out blanket equipment lists to farm insured's prior to renewal of policies
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

Qualifications and requirements

  • A high school degree or equivalent
  • Must be licensed in Property & Casualty Insurance or be willing to get licensed
  • Be a problem solver
  • Basic computer knowledge


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