Lemont Receives 2019 Distinguished Customer Service Award
Kathleen Lemont, CIC, ACSR, LOMA, from ONI Risk Partners in Indianapolis, Ind., is the winner of the 2019 Big I Indiana Distinguished Customer Service Award. The award is presented annually in memory of Ethel Heckman, IIAI’s Director of Administration from 1948 to 1983. The criterion of this award recognizes an employee of a member agency who demonstrates loyalty, dedication to the achievement of results, and continued professional growth in the servicing of the agency’s clients.
Lemont has made her continuing education a priority. She’s earned her CIC, ACSR, and LOMA designations and completed the Indiana Insurance Company Commercial Property and Casualty Agent’s School. She manages the commercial service operations, including claims, surety, and P&C at ONI Risk Partners and has been in the industry for more than 30 years.
Though there are many elements in the insurance industry that are out of an agency’s control, customer service is not one of those. Lemont makes it her goal to go above and beyond with every single client. “In my opinion nothing has a more direct impact on client retention than customer service,” she explained. “Whether it's staying late to make sure an urgent request for a certificate is met, spending your weekend supporting a client who's had a claim, or just making sure everyone you've talked to that day had a positive experience.”